Help Desk

To request technology assistance inside the district, please enter a ticket through Eduphoria Helpdesk.


SSID's for the DISTRICT are:

  • RISD - staff and students will use to connect to the wireless. FOR ALL DEVICES. You put your computer login information in to connect. (Same thing as you would login to a desktop computer)
  • RISD-GUEST - for visitors, parents, vendors that are on campus. Contact Technology for the username and password. The guest network is limited to 6 megabit a sec connection and has other restrictions as well.
  • Chromebooks will automatically connect to RISD using our GSUITE ADMIN CONSOLE which the IT team manages.


Who do I contact to reset my passwords

  • Renaissance Learning

Teacher Accounts - Rebecca
Student Accounts
Elementary-Taylor Greyson, Intermediate-Valerie Cruz, Junior High-Brandy Beaver, High School-Susan Pantaleon

  • Computer (Network) - Helpdesk ext. 1111
  • Student Google accounts - Librarian
  • Eduphoria - self reset (click "trouble logging in?")
  • Designated Campus Support for Xerox Copier Codes

    Elementary - Sarah Brown

    Intermediate - Maria Santellano

    Junior High -Lee Ann Jenkins

    High School -Kelcie Rutherford

    Admin - Donna Springer

    Athletic Office - Denise Betchan

    Band Hall - Adrian Acevedo

    Bus Barn - Shelbye Weise

    Food Service - Sheri Wheeler or Julie Cortez

  • Skyward

Student- Laura Gibbs
Finance - Cecelia Talbott

  • Veritime/Aesop/TruTime - Christy Betchan/Cecelia Talbott
  • Chromebook Login for students - same as email, Librarian

Who do I contact for help adding printers?

  • Open a technology helpdesk ticket in Eduphoria Helpdesk

Who do I contact for help with printers?

I think my projector bulb is going out, who orders this for me?

  • Bulbs are ordered by your campus admin office. Once bulbs are in, then submit ticket for technology to replace the bulb.

Does the school have a laptop I can check-out?

  • Technology sometimes has an extra one. Submit a ticket in eduphoria with your request and the time/date/purpose needed. If we have one available we will get it ready for you.

Does the district have any mobile hotspots that employees can check-out?

  • Each campus library has one mobile hotspot for teachers to check-out for school business trips (i.e. going to a conference and the hotel makes you pay for wifi). Also, these mobile hotspots only have 6 GB of data use, so please only use for email and web surfing and not for video streaming or radio streaming.

Who do I call for help with my Motorola 2-way radio?

  • Contact Call Communications in Rockdale at (512) 446-2413 for assistance in trouble shooting your 2-way radio.
  • Ordering batteries, battery chargers, and charging cables - ordered by the campus and can be purchased from
  • Quick link: MagOne BPR-40 Battery
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