To request technology assistance inside the district, please enter a ticket through Eduphoria Helpdesk.
CONNECTING TO RISD WIFI
SSID's for the DISTRICT are:
- RISD - staff and students will use to connect to the wireless. FOR ALL DEVICES. You put your computer login information in to connect. (Same thing as you would login to a desktop computer)
- RISD-GUEST - for visitors, parents, vendors that are on campus. Contact Technology for the username and password. The guest network is limited to 6 megabit a sec connection and has other restrictions as well.
- Chromebooks will automatically connect to RISD using our GSUITE ADMIN CONSOLE which the IT team manages.
PHONE SUPPORT
FAQs
Who do I contact to reset my passwords
Teacher Accounts - Rebecca
Student Accounts
Elementary-Taylor Greyson, Intermediate-Valerie Cruz, Junior High-Brandy Beaver, High School-Susan Pantaleon
- Computer (Network) - Helpdesk ext. 1111
- Student Google accounts - Librarian
- Eduphoria - self reset (click "trouble logging in?")
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Designated Campus Support for Xerox Copier Codes
Elementary - Sarah Brown
Intermediate - Maria Santellano
Junior High -Lee Ann Jenkins
High School -Kelcie Rutherford
Admin - Donna Springer
Athletic Office - Denise Betchan
Band Hall - Adrian Acevedo
Bus Barn - Shelbye Weise
Food Service - Sheri Wheeler or Julie Cortez
- Skyward
Student- Laura Gibbs
Finance - Cecelia Talbott
- Veritime/Aesop/TruTime - Christy Betchan/Cecelia Talbott
- Chromebook Login for students - same as email, Librarian
Who do I contact for help adding printers?
- Open a technology helpdesk ticket in Eduphoria Helpdesk
Who do I contact for help with printers?
I think my projector bulb is going out, who orders this for me?
- Bulbs are ordered by your campus admin office. Once bulbs are in, then submit ticket for technology to replace the bulb.
Does the school have a laptop I can check-out?
- Technology sometimes has an extra one. Submit a ticket in eduphoria with your request and the time/date/purpose needed. If we have one available we will get it ready for you.
Does the district have any mobile hotspots that employees can check-out?
- Each campus library has one mobile hotspot for teachers to check-out for school business trips (i.e. going to a conference and the hotel makes you pay for wifi). Also, these mobile hotspots only have 6 GB of data use, so please only use for email and web surfing and not for video streaming or radio streaming.
Who do I call for help with my Motorola 2-way radio?
- Contact Call Communications in Rockdale at (512) 446-2413 for assistance in trouble shooting your 2-way radio.
- Ordering batteries, battery chargers, and charging cables - ordered by the campus and can be purchased from Amazon.com
- Quick link: MagOne BPR-40 Battery